Hello Adobe Support Team,
I have just installed Framemaker 15.0.5, but it does not launch at all. I have read a lot of the threads on this Forum and tried the suggested remediation without success.
I am using Windows 64 bit version 1709 build 16299.1932.
Below is the summary of the error that I get from Windows Event Viewer
Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: 0fce888a-05c3-4c78-9dc0-b5cba64169c0
Report Status: 16777220
Thanks for your reply.
Unfortunately, this is NOT the Adobe support team, but a user-to-user site. You can contact the Technical Communications Suite support team at either of the following email addresses:
Personally, I'd try uninstalling FrameMaker and reinstalling it from scratch, first. Also, that is not the most recent version of FM2019, which is 22.214.171.1246.
Thanks @linsims for your reply. I will contact Adobe support and sorry for the confusion.
I have uninstalled and reinstalled several times now and still Framemaker does not open at all. I even tried installing FrameMaker 2019 Update 6 64 bit (2019.0.6) from the website to no avail.
Thanks Matt for your reply,
I have tried all the possible solutions including renaming the folder above and even reinstalling. The trouble remains that Framemaker does not start at all since the installation up till now. I am still struggling to get it to start in the first place.