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Unable to launch Framemaker 2019 15.0.5.838 after installation

New Here ,
Jul 29, 2020

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Hello Adobe Support Team,

I have just installed Framemaker 15.0.5, but it does not launch at all. I have read a lot of the threads on this Forum and tried the suggested remediation without success. 

I am using Windows 64 bit version 1709 build 16299.1932. 

Below is the summary of the error that I get from Windows Event Viewer

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: FrameMaker.exe
P2: 15.0.5.838
P3: 5e2aaa47
P4: MSVCR120.dll
P5: 12.0.40660.0
P6: 577e0cc7
P7: 0000000000074890
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER27D7.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A2B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A3B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A5B.tmp.txt
\\?\C:\Users\user\AppData\Local\Temp\WER2A5B.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33

Analysis symbol:
Rechecking for solution: 0
Report Id: 0fce888a-05c3-4c78-9dc0-b5cba64169c0
Report Status: 16777220

 

Thanks for your reply.

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Unable to launch Framemaker 2019 15.0.5.838 after installation

New Here ,
Jul 29, 2020

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Hello Adobe Support Team,

I have just installed Framemaker 15.0.5, but it does not launch at all. I have read a lot of the threads on this Forum and tried the suggested remediation without success. 

I am using Windows 64 bit version 1709 build 16299.1932. 

Below is the summary of the error that I get from Windows Event Viewer

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: FrameMaker.exe
P2: 15.0.5.838
P3: 5e2aaa47
P4: MSVCR120.dll
P5: 12.0.40660.0
P6: 577e0cc7
P7: 0000000000074890
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER27D7.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A2B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A3B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2A5B.tmp.txt
\\?\C:\Users\user\AppData\Local\Temp\WER2A5B.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FrameMaker.exe_f53fa87621510a65cbdaa914e0b4abb826a9cf_32f66132_cab_2f042b33

Analysis symbol:
Rechecking for solution: 0
Report Id: 0fce888a-05c3-4c78-9dc0-b5cba64169c0
Report Status: 16777220

 

Thanks for your reply.

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Jul 29, 2020 0
Adobe Community Professional ,
Jul 30, 2020

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Unfortunately, this is NOT the Adobe support team, but a user-to-user site. You can contact the Technical Communications Suite support team at either of the following email addresses:

tcssup@adobe.com

techcomm@adobe.com

 

Personally, I'd try uninstalling FrameMaker and reinstalling it from scratch, first. Also, that is not the most recent version of FM2019, which is 15.0.6.956.

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Jul 30, 2020 0
New Here ,
Jul 30, 2020

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Thanks @linsims for your reply. I will contact Adobe support and sorry for the confusion.

I have uninstalled and reinstalled several times now and still Framemaker does not open at all. I even tried installing FrameMaker 2019 Update 6 64 bit (2019.0.6)  from the website to no avail.

 

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Jul 30, 2020 0
Adobe Community Professional ,
Jul 31, 2020

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Have you renamed your preferences folder? See https://techcomm.tools/fm-prefs

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Jul 31, 2020 0
BambaE LATEST
New Here ,
Aug 03, 2020

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Thanks Matt for your reply,

I have tried all the possible solutions including renaming the folder above and even reinstalling. The trouble remains that Framemaker does not start at all since the installation up till now. I am still struggling to get it to start in the first place.

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Aug 03, 2020 0