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Unable to save as PDF in FrameMaker 2017

Explorer ,
Feb 18, 2019

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I have been able to use this feature as recently as 02/11.  We did three Windows 10 updates last week.

KB4487038 02/13

KB4487017 02/13

KB4023057 02/15

I wonder if that had anything to do with it.  Anyone else having this problem?

Thanks.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Shoot a PM over to @meenakshin83966505 for the

fix

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Unable to save as PDF in FrameMaker 2017

Explorer ,
Feb 18, 2019

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I have been able to use this feature as recently as 02/11.  We did three Windows 10 updates last week.

KB4487038 02/13

KB4487017 02/13

KB4023057 02/15

I wonder if that had anything to do with it.  Anyone else having this problem?

Thanks.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Shoot a PM over to @meenakshin83966505 for the

fix

TOPICS
PDF output

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Feb 18, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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Hi Dennis,

How do you create your PDFs?

With/without Distiller?

What's your Windows version?

When you search the forum for 1803 you will find posts about similar problems.

Since Friday I also have a PDF problem. When there are a few graphics in my files, I cannot create PDFs with Distiller. (I have Acrobat Pro DC.)

In my Publish/PDF settings Use Acrobat Distiller had been activated.

When I deactivate this option and use the FrameMaker PDF generation route, the PDF is created correctly.

With other applications everything is fine.

In my update list there aren't any recent Windows updates.

Only an Acrobat update. My version is now 19.010.20091.

My Windows version is 10.1803.17134.523.

Is this the version which caused the PDF issues last year?

The versions in the problem descriptions were lower than my 523.

Best regards

Winfried

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Feb 19, 2019 0
New Here ,
Feb 19, 2019

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I have been using Save to PDF, with Distiller, Windows 10.  I have seen all the 1803 issues, and they are not the issue, as far as I know.  I was able to produce PDFs as recently as 2/11, so those issues were long ago resolved on my system.

I can't find the Publish/PDF entry you mentioned where Distiller is selected.

The present behavior looks normal up to when the PDF file is produced, but it only shows 1KB size, and when I open it, it says it's an "Empty Job."  At least that's an improvement.  Previously, it bombed out leaving a very large tps file.  At least it brings up Distiller now.

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Feb 19, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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I also get a large tps file (i.e. a PostScript file) left. When I change tps to ps, I still cannot process it with Distiller. It also shows an error message.

I guess that at least my Windows version has already fixed this 1803 bug.

Adobe said that Microsoft fixed this with 17134.191.

My version is 17134.523.

You find the Publish/PDF settings here (FM 2019):

In the File menu click Publish.

In the Publish pod select PDF and click on the icon to the right of Settings.sts. Click Edit.

The option to create the PDF with/without Distiller is at the lower left of the dialog.

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Feb 19, 2019 0
Adobe Community Professional ,
Feb 24, 2019

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Hi Dennis and Winfried,

Can you please check your setup against the things I list in https://techcommtools.com/framemaker-pdf-tips-and-tricks/ ?

If those steps don't solve the problem, please let me know.

-Matt

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Feb 24, 2019 0
Adobe Community Professional ,
Feb 25, 2019

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Hi Matt,

Yes, I do these things anyway.

Still I cannot create PDFs with the Distiller when I Save As PDF or print to a PostScript file.

What I do not understand:

  • Two weeks ago I had not had any problems creating PDFs with Distiller. Now I cannot distill _most_ of my PDFs.
  • When I check one of the many samples which I cannot distill, I end up with three EPS graphics. When any of these is alone in the FM file (brandnew with the FrameMaker default template, no font or formatting issues), I can create all PDFs.
  • With 12 or 13 I get an error message. 23 OK.
  • 123 error.
  • If it would be graphics 1, then I should not be able to create a PDF. However, this works.

Best regards

Winfried

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Feb 25, 2019 0
New Here ,
Feb 25, 2019

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Some of them I have implemented, but there were no changes which led to the present situation.  The main thing was the three Windows updates which seem to have broken the process.  Prior to those updates it was working ok.

The present process seems to work ok through the Adobe PDF printing process, builds a large TPS file.  Distiller then tries (3 times) to compile, and bombs out.  Distiller process up through page 7, the bombs out and flushes the file with the error message, "Error type check, OffendingCommand show" and "Stack (a)."

So, it looks as though the problem is in Distiller.  I'm using FM 2017, so I don't have PDF in the Publish options.

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Feb 25, 2019 0
Participant ,
Feb 19, 2019

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Try changing your RGB/CMYK selection on the PDF Setup dialog.  If RGB doesn't work, try CMYK, or vice versa.  There was an issue with this over the summer, but Adobe fixed it with an update in August.

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Feb 19, 2019 0
Community Beginner ,
Feb 21, 2019

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We're seeing the same problem this week, with 4 different people, and 3 different documents so far. We're all on FM17, version 14.0.4.511. Acrobat versions are either 17.011.30120 or 17.011.30127. One person is on Windows 7, the other 3 on Windows 10.

Symptoms are that Save As PDF results in a message that "Acrobat Distiller has stopped working", repeated 3 times, and a TPS file being created. That TPS file doesn't distill. The Windows exception code is the really helpful (not) 0xc0000005.

And Print > Adobe PDF results in a PS file that can't be distilled.

One of the failing documents had an .fm file inside a book, and the .fm file distilled by itself but the book didn't. I found a diagram in that file that consisted of an anchored frame with multiple figures embedded in it. Deleting a particular one of those embedded figures fixed it. Changing from RGB to CMYK didn't fix this one.

For one of the other documents, changing from RGB to CMYK worked.

For the third document, we haven't found a solution yet.

Our Publish settings don't have PDF as an option, so I can't try that.

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Feb 21, 2019 0
New Here ,
Feb 22, 2019

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I am seeing the same behavior though I am using FM 2015 (and Windows 10).

At first I thought it may be caused by global changes I made to files in a book but FM is also having the same problem with files in books that have not been modified.

In my case, changing from RGB to CMYK has not helped and, though the distiller quits on pages with figures/diagrams, there is no clear correlation to a specific type of imported or referenced file causing the problem (e.g., svg. pdf, jpg).

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Feb 22, 2019 0
Adobe Community Professional ,
Feb 22, 2019

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FM 2019.0.2.517

In my case I can  delete everything besides three EPS graphics. When any of these is alone  in the file, FrameMaker can generate the PDF via Distiller. If there  are any two, then the generation fails. Therefore I cannot say that  graphics 1, 2 or 3 causes this issue.

This started on Friday (one week ago). Until then I could Save As PDF this exact same file and these graphics.

Therefore I'd say that the files are OK.

Last week I did not get any Windows updates, only an Acrobat update.

When I print to a PostScript file and try to distill this file, I get these messages:

...

%%[Error: typecheck; OffendingCommand: show ]%%

Stack:

(69)

[1.02561e-07-0.029106-0.0029106-1.02681e-07-471.05 1693.18]

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

Then Distiller closes.

No page reference in the Distiller window.

Luckily FrameMaker 2019 can also generate PDFs without Distiller ...

Best regards

Winfried

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Feb 22, 2019 0
Adobe Employee ,
Feb 27, 2019

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Hi Winfried,

the typecheck error comes up when Distiller finds an operand of a wrong type. That is, an operator expects a certain type of data but the input was not compliant to that. The offending command given to you is "show". Offending commands of type "show" indicate a problem with specific text or a font element.

Can you please check the following:

  1. In Windows go to Settings > Devices > Printers & Scanners.
  2. Select the printer you are using.
  3. Click "Manage".
  4. In the "Manage your device" page, select "Printing Preferences." The "(Printer Name) Printing Preferences" dialog opens.
  5. Open the "Layout" or "Paper/Quality" tab and click "Advanced".
  6. In the tree list open "Graphic" and make sure "TrueType Font:" is set to "Download as Softfont".
  7. Click "OK" to come back to the "(Printer Name) Printing Preferences" dialog.
  8. Click OK again.
  9. Restart FrameMaker and try to print to ps + distill again.

Please let us know the result.

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Feb 27, 2019 0
Adobe Community Professional ,
Feb 27, 2019

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Hi Stefan,

Many thanks that you take care of this issue!

I could convert your test book without problems with Distiller and with FrameMaker..

I also set the printer settings (Adobe PDF) as you said and tested this with my files.

1_eps_1.fm    OK

1_eps_2.fm    OK

1_eps_3.fm    OK

2_eps_12.fm    Error

2_eps_13.fm    Error

2_eps_23.fm    OK

3_eps_123.fm    Error

The first number is the number of EPS graphics.

The second numbers are the positions which are still in the file.

All of my graphics files have just some Arial text.

I use Acrobat Pro DC, 2019.010.00298.

Distiller 19.10.20091315611

Best regards

Winfried

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Feb 27, 2019 1
Community Beginner ,
Feb 26, 2019

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Just a quick update. In the last week, my team's tried to PDF 7 different documents. 6 of them failed.

Changing to CMYK fixed 2.

Replacing a diagram fixed 2 (they were different diagrams and had successfully distilled in the recent past).

We're still working on the other 2. Change to CMYK didn't fix them but we haven't yet checked all their diagrams to see if that does.

An Adobe engineer has been in touch (thanks!) and worked through a bunch of troubleshooting with us yesterday, which didn't turn up anything else that helped. We sent him one of the failing files overnight and he's reproduced the issue. Hopefully he'll manage to figure out the cause soon.

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Feb 26, 2019 1
Adobe Employee ,
Feb 27, 2019

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Let me try to summarize what we have so far:

It seems a couple of people are facing the same issue: Files that distilled fine before, suddenly do not distill anymore. And I understand that this is for all of you happening just recently, and it seems it does not matter if you are using FM 2015, 2017, or 2019. The problem *might* be related to graphics, maybe in combination with a Windows and/or an Acrobat.

I just printed the FrameMaker sample manual from FrameMaker 2017 and 2019 with "Adobe PDF" Printer into a PostScript file and ran it through Distiller with High-Quality joboptions. It went through fine and resulted in PDFs as expected.

The sample user guide can be found here:

C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\Samples\UserGuide(Arabic,English,Hebrew)\English\Personal Spaceship User Guide - EN-US.book

Can you folks try to print this sample guide as well (print to ps file, then run through Distiller)? Does it work for you? Or does it fail?

My Setup:

Windows 10 Enterprise, 1809, 17763.316

Adobe Acrobat Distiller DC, Professional Version 19.10.20091315611

FrameMaker 2017, Update 4

FrameMaker 2019, Update 2

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Feb 27, 2019 0
Adobe Employee ,
Feb 27, 2019

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I have also tested it now with a big guide provided by a customer with 528 pages and 597 EPS graphics (the oldest ones going back to 2005, the newest ones from 2018). It prints and distills fine on my machine.

Hm. For now, I cannot reproduce the issue on my machine. So, what might be different?

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Feb 27, 2019 0
New Here ,
Feb 27, 2019

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Stefan, thank you for looking at this.  I will get to this this afternoon.

Dennis Vied

Technical Writer

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Feb 27, 2019 0