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Unable to save book as PDF in Framemaker 2015

New Here ,
Jul 30, 2018

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Although this used to work in the past, I am no longer able to save a book as PDF.

I have tried with a simple test book with a single one page file.

When I ask to save as PDF, Framemaker seems to work but then nothing happen : no error, no file created.

When I ask to print using Adobe PDF printer, I get an error saying : « Impossible to print because default printer not compatible with Framemaker (Cannot qurey command escape 768) » (this is a translation from the French error message).

However, I may ask to print to « Microsoft print to PDF » printer. It works.

I have Acrobat Pro DC version 2018 installed. But it seems Distiller is never used.

Any idea that may help ?

Thanks a lot.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

You've fallen victim to the Win10 1803 bug - load the latest 1803 fix - Windows Update KB4340917  (Juy 24/2018) to fix it.

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Unable to save book as PDF in Framemaker 2015

New Here ,
Jul 30, 2018

Copy link to clipboard

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Although this used to work in the past, I am no longer able to save a book as PDF.

I have tried with a simple test book with a single one page file.

When I ask to save as PDF, Framemaker seems to work but then nothing happen : no error, no file created.

When I ask to print using Adobe PDF printer, I get an error saying : « Impossible to print because default printer not compatible with Framemaker (Cannot qurey command escape 768) » (this is a translation from the French error message).

However, I may ask to print to « Microsoft print to PDF » printer. It works.

I have Acrobat Pro DC version 2018 installed. But it seems Distiller is never used.

Any idea that may help ?

Thanks a lot.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

You've fallen victim to the Win10 1803 bug - load the latest 1803 fix - Windows Update KB4340917  (Juy 24/2018) to fix it.

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245

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 30, 2018 0
Adobe Community Professional ,
Jul 30, 2018

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You've fallen victim to the Win10 1803 bug - load the latest 1803 fix - Windows Update KB4340917  (Juy 24/2018) to fix it.

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Jul 30, 2018 0
mulsambe LATEST
New Here ,
Jul 30, 2018

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Thank you so much for the information.

After update everything is back to normal.

Thanks.

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