Unavailable Font Error

[3rd_name_change_april_5th]

We have  a team of close to 30 people using FM templates that uses Open Sans. Ever since we started using Open Sans we get the unavailable font error. This happens when we generate the TOC or use the Find tool. We checked all the font folders that Frame uses and the Open Sans fonts are correctly installed. We also unchecked the missing font alerts and remember missing fonts check boxes under Preferences and the error still persists. As a workaround, we have people open all files in a book before they publish or use the TOC or Find tool. This has helped, but if Adobe can recommend a permanent solution to this issue, would appreciate. Thanks.

[Jean_Liu]

We also have this proble. Each time we open a file it prompt that the font myriod pro light is not available. We don't use mypriod pro light in any of our files, maybe it is from the old template we use. I want to know how to clear this error message.

[Arnis_Gubins]

Which version of FrameMaker? Is there a specific font of Open Sans that is unavailable (bold, italic, etc.)?

One approach is to turn off the remember missing fonts in your Preferences, save the file(s) [accepting FM's substitutions]. Then re-open the file and turn back on the remember missing fonts in your Preferences. This should clear any missing fonts.

[Jean_Liu]

Hi Arnis,

l tried your method and it works.

thank you.