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Unavailable Font Error

New Here ,
Mar 21, 2017

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We have  a team of close to 30 people using FM templates that uses Open Sans. Ever since we started using Open Sans we get the unavailable font error. This happens when we generate the TOC or use the Find tool. We checked all the font folders that Frame uses and the Open Sans fonts are correctly installed. We also unchecked the missing font alerts and remember missing fonts check boxes under Preferences and the error still persists. As a workaround, we have people open all files in a book before they publish or use the TOC or Find tool. This has helped, but if Adobe can recommend a permanent solution to this issue, would appreciate. Thanks.

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Unavailable Font Error

New Here ,
Mar 21, 2017

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We have  a team of close to 30 people using FM templates that uses Open Sans. Ever since we started using Open Sans we get the unavailable font error. This happens when we generate the TOC or use the Find tool. We checked all the font folders that Frame uses and the Open Sans fonts are correctly installed. We also unchecked the missing font alerts and remember missing fonts check boxes under Preferences and the error still persists. As a workaround, we have people open all files in a book before they publish or use the TOC or Find tool. This has helped, but if Adobe can recommend a permanent solution to this issue, would appreciate. Thanks.

TOPICS
Formatting and numbering

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651

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Mar 21, 2017 0
Community Beginner ,
Mar 21, 2017

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We also have this proble. Each time we open a file it prompt that the font myriod pro light is not available. We don't use mypriod pro light in any of our files, maybe it is from the old template we use. I want to know how to clear this error message.

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Mar 21, 2017 0
Most Valuable Participant ,
Mar 21, 2017

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Which version of FrameMaker? Is there a specific font of Open Sans that is unavailable (bold, italic, etc.)?

One approach is to turn off the remember missing fonts in your Preferences, save the file(s) [accepting FM's substitutions]. Then re-open the file and turn back on the remember missing fonts in your Preferences. This should clear any missing fonts.

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Mar 21, 2017 2
Jean_Liu LATEST
Community Beginner ,
Mar 22, 2017

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Hi Arnis,

l tried your method and it works.

thank you.

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Mar 22, 2017 1