Unknown file type mp4 when importing in Framemaker 2019

Community Beginner ,
May 18, 2020

Copy link to clipboard

Copied

I have a number of videos, both MP4 and FLV, that I want to import into a Framemaker 2019 file. Every time, regardless of the selected format, I get an Unknown File Type box that asks me to convert from the format of the file I've selected (e.g., if I import MP4, it asks me to convert from MP4, same with FLV). How do I import without converting? Since Flash player is going EOL, I need to use MP4 so that customers will be able to view these videos in the PDF output without depending on Flash.

Views

180

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
StudioSm LATEST
Engaged ,
May 19, 2020

Copy link to clipboard

Copied

Have you all updates installed?

Are you merely using File->Import File into an anchored frame?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more