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Unresolvable xrefs since lates update?

Explorer ,
Sep 20, 2019

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Since the latest update of FM2019 one of my documents has an issue with its xrefs.

Tried to update them - the pod says fine - the console on publish says no.

Tried to remove them and inserting them again.

Pod says yay fine ... console on publish says no.

 

Now am frustrated since all other refs work and just that one not.

No errors on opening the referenced files... nothing that could indicate that behaviour.

And its not the first time I am using this funcitonality and in all other docs it is just fine.

Checked the xml physically also outside FM to see if IDs or something might trigger the issue and all looks good.

Evend did a gazillion times the DITA update references ... nothing.

Any ideas?

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Unresolvable xrefs since lates update?

Explorer ,
Sep 20, 2019

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Since the latest update of FM2019 one of my documents has an issue with its xrefs.

Tried to update them - the pod says fine - the console on publish says no.

Tried to remove them and inserting them again.

Pod says yay fine ... console on publish says no.

 

Now am frustrated since all other refs work and just that one not.

No errors on opening the referenced files... nothing that could indicate that behaviour.

And its not the first time I am using this funcitonality and in all other docs it is just fine.

Checked the xml physically also outside FM to see if IDs or something might trigger the issue and all looks good.

Evend did a gazillion times the DITA update references ... nothing.

Any ideas?

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Sep 20, 2019 0
Adobe Employee ,
Sep 20, 2019

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Hi,

Is it possible for you to share a sample so we can check on this issue.

thanks

Amitoj Singh

Email: amisingh@adobe.com

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Sep 20, 2019 1
Explorer ,
Sep 20, 2019

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Unfortunately no... since its sensitive information... but I checked, its not the file itself... since i can render out the ditamap containing the file just fine... but the main map containing that one, wont process it anymore

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Sep 20, 2019 0
Explorer ,
Sep 20, 2019

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aaand... its just for the pdf publish... html5 works fine

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Sep 20, 2019 0
Adobe Community Professional ,
Sep 20, 2019

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Have you already tried MIF washing the file?

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Sep 20, 2019 0
Explorer ,
Sep 23, 2019

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Nope it aint working for me as it should ... on the other hand thats for common fm files, not for structured ditamaps, right?

And the file is not corrupted, as it generates fine when publishing the containing ditamap.

It only behaves weirdly when trying to publish it from the main ditamap.

And only for the pdf generation... for HTML5 it works just fine, so it is not a corrupt file, but something with loosing input within the bigger stucture in the pdf print.

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Sep 23, 2019 0
Explorer ,
Sep 23, 2019

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The error looks something like this:

DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File1_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File2_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File3_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File4_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File5.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File6_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File7_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File8_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\Product_Base\cont_pbase_en\SCM\c_File625_en.xml
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to resolve xref
DITA+FM ERROR: Specified FileOpenClient not installed.: C:\Users\xxxx\AppData\Local\Temp\Cmp4C6B.tmp - Unable to locate referenced file: C:\Users\xxxx\AppData\Local\Temp\c_File9
_en.xml

Where file 1-9 are part of that one ditamap, that works on its own but not as part of the main map for PDF generation. HTML is just fine.

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Sep 23, 2019 0