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Update 5 internal error 15054 CMS

New Here ,
Feb 11, 2020

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Hi,

After installing update 5 my cms Ditatoo is not working anymore. When connecting FM has to close. No error indication.

 

When opening dita document form Ditatoo, FM gives an internal error 15054.

 

Is there a solution or can I remove the update ?

 

Thanks,

Tobias

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Update 5 internal error 15054 CMS

New Here ,
Feb 11, 2020

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Hi,

After installing update 5 my cms Ditatoo is not working anymore. When connecting FM has to close. No error indication.

 

When opening dita document form Ditatoo, FM gives an internal error 15054.

 

Is there a solution or can I remove the update ?

 

Thanks,

Tobias

TOPICS
CMS, Error, Installation and licensing

Views

846

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Feb 11, 2020 0
Adobe Community Professional ,
Feb 11, 2020

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I'd contact the FM folks at tcssup@adobe.com to let them know what's going on - if rolling back the update fixes the issue, let them know that too.

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Feb 11, 2020 0
New Here ,
Feb 11, 2020

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Hi Jeff,

 

I don't know how to roll back the update. Can you tell me how, so I can try that?

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Feb 11, 2020 0
Adobe Community Professional ,
Feb 11, 2020

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If it's not listed in your Windows Control Panel's Add/Remove Programs as a separate update, you can uninstall FM and reinstall & use update 4 on this page - https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows to get back.

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Feb 11, 2020 0
Adobe Employee ,
Feb 11, 2020

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Hi Tobias,

 

I have sent you the private message with our contact email. Please email us and we will connect with you to help you with the issue.

 

Regards,

Mayank

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Feb 11, 2020 0
TtenH LATEST
New Here ,
Feb 18, 2020

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Hi Mayank,

 

I removed FM and Ditatoo and reinstalled both again. This solved the problem.

 

Kind Regards,

Tobias

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Feb 18, 2020 0