Upgrading a subscription-based FM2019 to 2020

[matsb99251617]

Greetings,

We have spent a considerable amount of time, including calls to customer support, to try upgrading a subscription-based FM2019 to 2020, with no success. The last installation process returned the info that it was successful, but it's still FM2019.

What is the standard procedure to upgrade a subsciption-based version of FM?

Kind regards,

Mats

[Jeff_Coatsworth]

Did you download the 2020 version?

[whlotus]

I'm in the same situation: running FM 2019 subscription. I cannot find where to download FM 2020. Where do you get it? I assume with an FM active subscription, one can simply download and run it.

Thanks.

[Barb Binder · Accepted solution]

Try this link to download Fm 2020: https://www.adobe.com/products/framemaker/download-trial/try.html.

~Barb 

[matsb99251617]

Thanks. An Adobe official reached out to me off-line with a custom download link. I agree with other posters that the procedure how to upgrade a subscription-based license could be clarified online and in the documentation.

Kind regards,

Mats

[ecdarringer]

Barb, this still isn't working for me!  What else can I try?

[Barb Binder]

Hi @ecdarringer:

What happens when you follow that link? It should (and for me, just did) open the browser window shown here:

Fill out the form, and then click the blue Download button at the very bottom. It if won't load, the first thing I would do is try a different browser.

~Barb

[ecdarringer]

Thanks, I switched browsers and it worked!

[Barb Binder]

Awesome!

~Barb 

[LinSims]

In addition to Barb's advice, make certain that you are not running any ad, script, or pop-up blockers. They play hob with shopping sites.

[LinSims]

As I've said elsewhere, it is absolutely ridiculous that the only way to get the next version of FrameMaker when you have a subscription is to download it from the trial page. None of the CC apps require this. When is Adobe going to fix it?