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WebHelp Creation terminated, Error 1034 is Displayed

New Here ,
Jan 07, 2020

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Using FM 2019 to create the Responsive HTML5 Webhelp, the conversion of the files is terminated with internal error 15034.The webhelp cannot be created.

 

Has anyone already encountered that error and has a solution?

 

Greetinx

Steph'

 

ErrorFM2019png.png

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Error, Publishing, Responsive HTML5, Structured, Technical Communication Suite

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WebHelp Creation terminated, Error 1034 is Displayed

New Here ,
Jan 07, 2020

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Using FM 2019 to create the Responsive HTML5 Webhelp, the conversion of the files is terminated with internal error 15034.The webhelp cannot be created.

 

Has anyone already encountered that error and has a solution?

 

Greetinx

Steph'

 

ErrorFM2019png.png

TOPICS
Error, Publishing, Responsive HTML5, Structured, Technical Communication Suite

Views

264

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Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

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You'll need to contact FM support at tcssup@adobe.com - no mere mortal can figure out the error codes here. But make sure that you have applied all current patches and can reproduce the error again.

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Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

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Hi Steph,

 

Yes, please send the log files to Adobe.

And update to the latest version: 15.0.4.751.

Additional questions:

Do you get the error message always when you publish to HTML5? Even with very simple files without graphics?

Did you change anything in Settings.sts? What are your changes?

 

Best regards

 

Winfried

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