webworks wont scan fm 2019 doc

Explorer ,
Aug 06, 2019

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I had a FM11 doc, opened it with new Framemaker 2019, saved as 2019, opened new webworks epubpro 2019, made new FM doc source doc; scan all, sits at 0%, will not scan; any advice?

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Adobe Community Professional ,
Aug 06, 2019

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Contact Webworks? Doesn't seem to be a FM issue...

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New Here ,
Jun 30, 2020

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Did you get a resolution to this issue? I am seeing the same thing. 

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Adobe Community Professional ,
Jun 30, 2020

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Are you running the 64bit version of FM2019? According to Webworks, they haven't got that one supported - just the 32 bit version. I would install a 32 bit copy on another machine to be able to get processing.

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