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Welcome screen displays less than one second and is replaced by another screen

Community Beginner ,
Jun 07, 2017

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Hi,

I checked that C:\Users\{username}\AppData\Roaming\Adobe\FrameMaker\14\resources\welcomeScreen\welcome.html is ok with IE11, but I start start Fm 2017 (in trial mode so far), the welcome screen flashes briefly, and is replaced with another pretty useless one, showing link on the top to White Papers.

Any idea how I can avoid that?

Thanks!

I found out the problem: this happens when the firewall blocks Framemaker.

The part that was displayed is the right part of the welcome.html file with the links that were blocked.

This might be construed as a bug: FM should be able to display correctly the left of the start page where there is no Internet connection.

I guess that editing the welcome file to remove the live part could solve the problem, but I don't know how to do that.

Edit: I found how to edit the file, and now it works without Internet connection if needed.

Here is the new welcome.html file in case somebody needs it:

<!DOCTYPE html>

<html>

<head>

    <title></title>

    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">

    <link rel="stylesheet" href="styles.css">

    <script language="javascript" src="script.js"></script>

</head>

                                                                                                                 

<body id="main" oncontextmenu="return false">

    <table id="content">

        <tr id="header">

            <td colspan="3">

                <img id="appLogo" alt="" src="images/fm_13_app_RGB.svg"/>

                <h1 id="appName">Adobe FrameMaker</h1>

            </td>

        </tr>

        <tr>

            <td id="col_open">

                <div class="tdwrapper">

                    <div id="recents">

                        <div>

                            <h2 class="unipad_l unipad_t">Recent Items</h2>

                            <h4 class="unipad_l">Files</h4>

                            <div id="fmRecentDocList"></div>

                        </div>

                        <div>

                            <h4 class="unipad_l unipad_t">Remote Repositories</h4>

                            <div id="fmRecentCMSList"></div>

                        </div>

                    </div>

                    <div id="openingActions">

                        <div class="unipad_t unipad_l unipad_r">

                            <a id="browse" href="http://fm-welcomescreen/?cmd=open-Files" class="button" title="Browse...">Browse...   Ctrl+O</a>

                            <a id="connectRepository" href="http://fm-welcomescreen/?cmd=create-cms-connection" class="button quiet secondary" title="Connect to a Repository...">Connect to a Repository...</a>

                        </div>

                        <a id="restoreSession" href="http://fm-welcomescreen/?cmd=restore-last-session" class="button tertiary" title="Restore Last Session">Restore Last Session</a>

                    </div>

                </div>

            </td>

                                                                                                                 

            <td id="col_create">

                <div class="tdwrapper">

                    <h2 class="unipad_l unipad_t unipad_b">Create a New Document</h2>

                    <div id="templatesList">

                        <div id="fmStructuredSection" class="clear unipad_l unipad_r unipad_b">

                            <br/>

                            <h3>XML</h3>

                            <h5><span id="DITA_Standard">(DITA-1.2)</span> <a id="FM_DITA_OPTIONS" href="http://fm-welcomescreen/?cmd=newxml-dita-options" class="">Change DITA Version</a></h5>

                            <div class="tileContainer clearfix">

                                <div id="fmNewXmlRecentList"></div>

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-topic" class="createTile XMLDitaTopic" title="Topic">Topic</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-task" class="createTile XMLDitaTask" title="Task">Task</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-concept" class="createTile XMLDitaConcept" title="Concept">Concept</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-reference" class="createTile XMLDitaReference" title="Reference">Reference</a>

                                                                                                                 

                                <!--<a href="http://fm-welcomescreen/?cmd=newxml-dita-glossentry" class="createTile XMLDitaReference" title="Glossentry">Glossentry</a>-->

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-map" class="createTile XMLDitamap" title="Map">Map</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-bookmap" class="createTile XMLBookmap" title="Bookmap">Bookmap</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-xdocbook" class="createTile XMLXDocBook" title="xDocBook">xDocBook</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml" class="createTile basicBrowse" title="Other XML...">Other XML...</a>

                            </div>

                        </div>

                                                                                                                 

                        <div class="clear unipad_l unipad_r unipad_b">

                            <h3>FrameMaker</h3>

                            <div class="tileContainer clearfix">

                                <a href="http://fm-welcomescreen/?cmd=newdocument-portrait" class="createTile basicPortrait" title="Portrait">Portrait</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-landscape" class="createTile basicLandscape" title="Landscape">Landscape</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-custom" class="createTile basicCustom" title="Custom">Custom</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newproject" class="createTile basicBook" title="Project">Project</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newbook" class="createTile basicBook" title="Book">Book</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-standard" class="createTile basicStandardTemplate" title="Standard Template...">Standard Template...</a>

                                                                                                                 

                                <a id="fmStructuredTemplate" href="http://fm-welcomescreen/?cmd=newdocument-structured" class="createTile basicStructuredTemplate" title="Structured Template...">Structured Template...</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-browse-template" class="createTile basicBrowse" title="New File from Template...">New File from Template...</a>

                            </div>

                        </div>

                    </div>

                </div>

            </td>

        </tr>

    </table>

</body>

</html>

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Welcome screen displays less than one second and is replaced by another screen

Community Beginner ,
Jun 07, 2017

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Hi,

I checked that C:\Users\{username}\AppData\Roaming\Adobe\FrameMaker\14\resources\welcomeScreen\welcome.html is ok with IE11, but I start start Fm 2017 (in trial mode so far), the welcome screen flashes briefly, and is replaced with another pretty useless one, showing link on the top to White Papers.

Any idea how I can avoid that?

Thanks!

I found out the problem: this happens when the firewall blocks Framemaker.

The part that was displayed is the right part of the welcome.html file with the links that were blocked.

This might be construed as a bug: FM should be able to display correctly the left of the start page where there is no Internet connection.

I guess that editing the welcome file to remove the live part could solve the problem, but I don't know how to do that.

Edit: I found how to edit the file, and now it works without Internet connection if needed.

Here is the new welcome.html file in case somebody needs it:

<!DOCTYPE html>

<html>

<head>

    <title></title>

    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">

    <link rel="stylesheet" href="styles.css">

    <script language="javascript" src="script.js"></script>

</head>

                                                                                                                 

<body id="main" oncontextmenu="return false">

    <table id="content">

        <tr id="header">

            <td colspan="3">

                <img id="appLogo" alt="" src="images/fm_13_app_RGB.svg"/>

                <h1 id="appName">Adobe FrameMaker</h1>

            </td>

        </tr>

        <tr>

            <td id="col_open">

                <div class="tdwrapper">

                    <div id="recents">

                        <div>

                            <h2 class="unipad_l unipad_t">Recent Items</h2>

                            <h4 class="unipad_l">Files</h4>

                            <div id="fmRecentDocList"></div>

                        </div>

                        <div>

                            <h4 class="unipad_l unipad_t">Remote Repositories</h4>

                            <div id="fmRecentCMSList"></div>

                        </div>

                    </div>

                    <div id="openingActions">

                        <div class="unipad_t unipad_l unipad_r">

                            <a id="browse" href="http://fm-welcomescreen/?cmd=open-Files" class="button" title="Browse...">Browse...   Ctrl+O</a>

                            <a id="connectRepository" href="http://fm-welcomescreen/?cmd=create-cms-connection" class="button quiet secondary" title="Connect to a Repository...">Connect to a Repository...</a>

                        </div>

                        <a id="restoreSession" href="http://fm-welcomescreen/?cmd=restore-last-session" class="button tertiary" title="Restore Last Session">Restore Last Session</a>

                    </div>

                </div>

            </td>

                                                                                                                 

            <td id="col_create">

                <div class="tdwrapper">

                    <h2 class="unipad_l unipad_t unipad_b">Create a New Document</h2>

                    <div id="templatesList">

                        <div id="fmStructuredSection" class="clear unipad_l unipad_r unipad_b">

                            <br/>

                            <h3>XML</h3>

                            <h5><span id="DITA_Standard">(DITA-1.2)</span> <a id="FM_DITA_OPTIONS" href="http://fm-welcomescreen/?cmd=newxml-dita-options" class="">Change DITA Version</a></h5>

                            <div class="tileContainer clearfix">

                                <div id="fmNewXmlRecentList"></div>

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-topic" class="createTile XMLDitaTopic" title="Topic">Topic</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-task" class="createTile XMLDitaTask" title="Task">Task</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-concept" class="createTile XMLDitaConcept" title="Concept">Concept</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-reference" class="createTile XMLDitaReference" title="Reference">Reference</a>

                                                                                                                 

                                <!--<a href="http://fm-welcomescreen/?cmd=newxml-dita-glossentry" class="createTile XMLDitaReference" title="Glossentry">Glossentry</a>-->

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-map" class="createTile XMLDitamap" title="Map">Map</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-bookmap" class="createTile XMLBookmap" title="Bookmap">Bookmap</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-xdocbook" class="createTile XMLXDocBook" title="xDocBook">xDocBook</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml" class="createTile basicBrowse" title="Other XML...">Other XML...</a>

                            </div>

                        </div>

                                                                                                                 

                        <div class="clear unipad_l unipad_r unipad_b">

                            <h3>FrameMaker</h3>

                            <div class="tileContainer clearfix">

                                <a href="http://fm-welcomescreen/?cmd=newdocument-portrait" class="createTile basicPortrait" title="Portrait">Portrait</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-landscape" class="createTile basicLandscape" title="Landscape">Landscape</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-custom" class="createTile basicCustom" title="Custom">Custom</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newproject" class="createTile basicBook" title="Project">Project</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newbook" class="createTile basicBook" title="Book">Book</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-standard" class="createTile basicStandardTemplate" title="Standard Template...">Standard Template...</a>

                                                                                                                 

                                <a id="fmStructuredTemplate" href="http://fm-welcomescreen/?cmd=newdocument-structured" class="createTile basicStructuredTemplate" title="Structured Template...">Structured Template...</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-browse-template" class="createTile basicBrowse" title="New File from Template...">New File from Template...</a>

                            </div>

                        </div>

                    </div>

                </div>

            </td>

        </tr>

    </table>

</body>

</html>

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Jun 07, 2017 0
Adobe Community Professional ,
Jun 07, 2017

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Not sure what's going on, but try changing your default browser to something else & see if it has any effect on how FM is behaving.

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Community Beginner ,
Jun 07, 2017

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I tired to make IE my default browser, but that did not help.

That was for testing, but I do not want IE to be my default, I need Firefox for that.

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Adobe Community Professional ,
Jun 07, 2017

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So flipping around to different default browsers had no effect?

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Community Beginner ,
Jun 07, 2017

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No, Opera did not help either.

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Jun 07, 2017 0
Community Beginner ,
Jun 07, 2017

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Here is how it looks:

2017-06-07_18-10-52.gif?dl=1

[Link replaced with image by moderator]

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Adobe Community Professional ,
Jun 07, 2017

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No need to post screenshots on sites that probably are NSFW - use the Insert Image icon in the forum web interface to add screenshots.

I suspect something may be messed up with your FM2017 install - did you have full admin rights when it was installed? Have you tried uninstalling & reinstalling it again (not forgetting to load any patches that have come out)?

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Community Beginner ,
Jun 07, 2017

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Yes, I was admin.

I uninstalled, downloaded a fresh new trial copy, installed and still get the same problem.

Where can I find the latest patches? Are they available for trial users?

I'll use the icon to add images if needed, I did not notice it.

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Adobe Community Professional ,
Jun 07, 2017

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The trial version is exactly the same as the real one - just the licensing is shorter. You should be able to access updates via Help > Updates.

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Community Beginner ,
Jun 07, 2017

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Thanks, that worked fine and upgraded to: 14.0.1.406

Unfortunately, that did not help.

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Community Beginner ,
Jun 07, 2017

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I found out the problem: this happens when the firewall blocks Framemaker.

The part that was displayed is the right part of the welcome.html file with the links that were blocked.

This might be construed as a bug: FM should be able to display correctly the left of the start page where there is no Internet connection.

I guess that editing the welcome file to remove the live part could solve the problem, but I don't know how to do that.

Edit: I found how to edit the file, and now it works without Internet connection if needed.

Here is the new welcome.html file in case somebody needs it:

<!DOCTYPE html>

<html>

<head>

    <title></title>

    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">

    <link rel="stylesheet" href="styles.css">

    <script language="javascript" src="script.js"></script>

</head>

                                                                                                                 

<body id="main" oncontextmenu="return false">

    <table id="content">

        <tr id="header">

            <td colspan="3">

                <img id="appLogo" alt="" src="images/fm_13_app_RGB.svg"/>

                <h1 id="appName">Adobe FrameMaker</h1>

            </td>

        </tr>

        <tr>

            <td id="col_open">

                <div class="tdwrapper">

                    <div id="recents">

                        <div>

                            <h2 class="unipad_l unipad_t">Recent Items</h2>

                            <h4 class="unipad_l">Files</h4>

                            <div id="fmRecentDocList"></div>

                        </div>

                        <div>

                            <h4 class="unipad_l unipad_t">Remote Repositories</h4>

                            <div id="fmRecentCMSList"></div>

                        </div>

                    </div>

                    <div id="openingActions">

                        <div class="unipad_t unipad_l unipad_r">

                            <a id="browse" href="http://fm-welcomescreen/?cmd=open-Files" class="button" title="Browse...">Browse...   Ctrl+O</a>

                            <a id="connectRepository" href="http://fm-welcomescreen/?cmd=create-cms-connection" class="button quiet secondary" title="Connect to a Repository...">Connect to a Repository...</a>

                        </div>

                        <a id="restoreSession" href="http://fm-welcomescreen/?cmd=restore-last-session" class="button tertiary" title="Restore Last Session">Restore Last Session</a>

                    </div>

                </div>

            </td>

                                                                                                                 

            <td id="col_create">

                <div class="tdwrapper">

                    <h2 class="unipad_l unipad_t unipad_b">Create a New Document</h2>

                    <div id="templatesList">

                        <div id="fmStructuredSection" class="clear unipad_l unipad_r unipad_b">

                            <br/>

                            <h3>XML</h3>

                            <h5><span id="DITA_Standard">(DITA-1.2)</span> <a id="FM_DITA_OPTIONS" href="http://fm-welcomescreen/?cmd=newxml-dita-options" class="">Change DITA Version</a></h5>

                            <div class="tileContainer clearfix">

                                <div id="fmNewXmlRecentList"></div>

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-topic" class="createTile XMLDitaTopic" title="Topic">Topic</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-task" class="createTile XMLDitaTask" title="Task">Task</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-concept" class="createTile XMLDitaConcept" title="Concept">Concept</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-reference" class="createTile XMLDitaReference" title="Reference">Reference</a>

                                                                                                                 

                                <!--<a href="http://fm-welcomescreen/?cmd=newxml-dita-glossentry" class="createTile XMLDitaReference" title="Glossentry">Glossentry</a>-->

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-map" class="createTile XMLDitamap" title="Map">Map</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-dita-bookmap" class="createTile XMLBookmap" title="Bookmap">Bookmap</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml-xdocbook" class="createTile XMLXDocBook" title="xDocBook">xDocBook</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newxml" class="createTile basicBrowse" title="Other XML...">Other XML...</a>

                            </div>

                        </div>

                                                                                                                 

                        <div class="clear unipad_l unipad_r unipad_b">

                            <h3>FrameMaker</h3>

                            <div class="tileContainer clearfix">

                                <a href="http://fm-welcomescreen/?cmd=newdocument-portrait" class="createTile basicPortrait" title="Portrait">Portrait</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-landscape" class="createTile basicLandscape" title="Landscape">Landscape</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-custom" class="createTile basicCustom" title="Custom">Custom</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newproject" class="createTile basicBook" title="Project">Project</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newbook" class="createTile basicBook" title="Book">Book</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-standard" class="createTile basicStandardTemplate" title="Standard Template...">Standard Template...</a>

                                                                                                                 

                                <a id="fmStructuredTemplate" href="http://fm-welcomescreen/?cmd=newdocument-structured" class="createTile basicStructuredTemplate" title="Structured Template...">Structured Template...</a>

                                                                                                                 

                                <a href="http://fm-welcomescreen/?cmd=newdocument-browse-template" class="createTile basicBrowse" title="New File from Template...">New File from Template...</a>

                            </div>

                        </div>

                    </div>

                </div>

            </td>

        </tr>

    </table>

</body>

</html>

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Jun 07, 2017 0