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Why can't I generate review pdf?

Community Beginner ,
Jun 06, 2019

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I'm a new user and am having difficulty generating a review pdf. No issues generating a regular pdf, but this one is giving me grief. Have gone into the setup and made sure that the 'generate tagged pdf' is turned on. I am using Acrobat Pro, latest version.

This is the error message I am getting:

pdf review error1.PNG

pdf review error2.PNG

Any input is appreciated!

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Why can't I generate review pdf?

Community Beginner ,
Jun 06, 2019

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I'm a new user and am having difficulty generating a review pdf. No issues generating a regular pdf, but this one is giving me grief. Have gone into the setup and made sure that the 'generate tagged pdf' is turned on. I am using Acrobat Pro, latest version.

This is the error message I am getting:

pdf review error1.PNG

pdf review error2.PNG

Any input is appreciated!

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Jun 06, 2019 0
Adobe Community Professional ,
Jun 06, 2019

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Hi Patricia:

What version of FrameMaker? I just tried it on Fm 2019 with no issues.

And what is your workflow after you create a review PDF? Are you initiating an email review or a shared review and then importing the comments back into the FrameMaker document?

~Barb

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Jun 06, 2019 0
Community Beginner ,
Jun 07, 2019

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Hi Barb,

I am using 2019 FrameMaker (subscribed). I have tried choosing both the email and shared review option to try and generate the review pdf but I have not gotten that far. It tries to generate then gives me the above error and does not complete the process.

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Jun 07, 2019 0
Adobe Community Professional ,
Jun 07, 2019

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Check to make sure your FM2019 is up to the latest version - there were some PDF-creation issues encountered in the first couple of patches issued.

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Jun 07, 2019 1
Community Beginner ,
Jun 07, 2019

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Hi Jeff,

I did do an update but sadly this did not fix my issue. Could there be an issue with Distiller?

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Jun 07, 2019 0
Community Beginner ,
Jun 07, 2019

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Could there be some compatibility issue with Distiller?

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Jun 07, 2019 0
Adobe Community Professional ,
Jun 07, 2019

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I don't think so - are you have any issues creating a PDF outside of FM? Have you tried using a different joboptions file of choices for distiller? Does it blow up on all docs or only certain ones?

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Jun 07, 2019 0
Community Beginner ,
Jun 07, 2019

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Jeff,

I did an update and now I cannot generate any pdf at the book level. I can do pdf at the single file level. I have tried different job options and still gives me the same error. I did manage to print to pdf but it brings in any images as grey boxes. I'm panicking as I have to send this out ASAP.

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Jun 07, 2019 0
Community Beginner ,
Jun 07, 2019

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Update:

In a panic, I started generating single files as pdfs with the idea of combining them into one doc in Acrobat. One of my files did not generate as it's own pdf but as the whole book. There may be a corruption with this file. This could be the sticking point. I will investigate this further.

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Jun 07, 2019 0
Amitoj LATEST
Adobe Employee ,
Jun 07, 2019

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Please do reach out to tech support if your problem still persists.

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Jun 07, 2019 1