Why does Framemaker 15 freeze Windows 10 computer on launch?

New Here ,
May 13, 2016

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This problem happened once before and cleared up after several restarts. I've installed the latest patch, and I still cannot open my FM files. The computer freezes.

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Adobe Employee ,
May 16, 2016

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Hi Pat,

If the problem still persist can you please clear/rename Fm2015 appdata (%appdata%\Adobe\Framemaker\13). Also please do send me crash logs at ksaini@adobe.com

Thanks

Kunal

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patgal77 AUTHOR
New Here ,
May 16, 2016

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Hi Kunal. I ran a restore point from three days back, and the problem cleared up. It seems that some of the Windows updates are interfering with the program, so I have turned off automatic updates.

I really would like to know if Windows Stupid 10 is interfering with FM. It's a big problem, because I am at exam time in school right now.

Regards,

Pat

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patgal77 AUTHOR
New Here ,
May 16, 2016

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Oh, and another thing: When I got FM to run again, it started up as a trial program. I had to type in the serial number, which I fortunately had saved, to run it as my regular program. I paid freakin' $1000 for this software, so I expect it to run as usual. Seriously, that is a lot of money to have these kind of problems.

Pat

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patgal77 AUTHOR
New Here ,
May 30, 2016

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What the HELL is with Framemaker? It is freezing up my whole computer again on launch, and Windows has deleted my previous restore points, so I can't do a restore.

All my other programs launch just fine; it's just FM that is causing a problem. And that is a big problem, because I have a project due in two days.

Will you please send me a d*mn solution or an update or something. As stated, after paying $1000 for this program, I expect a lot better performance and feedback than duuuuhhhh, dunno.

Also, you folks were completely lame for an entire month when I had problems installing my FM. I've seen quite a lot of similar complaints online.

Pat

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Adobe Employee ,
May 30, 2016

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Hi Pat,

Apologies for the inconvenience caused.

This seems like a system specific issue and we would need more details to troubleshoot.

I'll ask our Support team to engage with you for more details.

~Abhishek

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Adobe Employee ,
May 30, 2016

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Hi Pat,

Thank you for contacting Adobe.

I have sent you an email, in order to further troubleshoot this issue. Please reply back to the same email.

Regards,

Ashish

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Adobe Community Professional ,
May 30, 2016

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@patgal77 - You do know, don't you, that this is primarily a user-to-user forum here? Staff do jump in to help, but it's not the way to get Support's attention if you've got an issue. Just contact them directly.

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patgal77 AUTHOR LATEST
New Here ,
May 30, 2016

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Sorry. I was replying to an email I'd gotten; I didn't realize it was still being posted on the forum.

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