Why isn't my serial number available for Framemaker?

[CTAS]

This is the second time I have signed up for a subscription to The Technical Publication suite. Both times, I cannot access my serial number. It does not show up in the serial number column under my products. Where is it? Why is it so hard to get my product installed?

[Barb Binder]

You can contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687. For faster service when calling, have your invoice number available.

~Barb

[CTAS]

Thanks Barb I figured I was going to have to do that I just had work that I was supposed to get done this weekend and I wasn't able to do it. 

Sent from my Verizon, Samsung Galaxy smartphone