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Why isn't my serial number available for Framemaker?

Community Beginner ,
Jul 01, 2018

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This is the second time I have signed up for a subscription to The Technical Publication suite. Both times, I cannot access my serial number. It does not show up in the serial number column under my products. Where is it? Why is it so hard to get my product installed?

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Why isn't my serial number available for Framemaker?

Community Beginner ,
Jul 01, 2018

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This is the second time I have signed up for a subscription to The Technical Publication suite. Both times, I cannot access my serial number. It does not show up in the serial number column under my products. Where is it? Why is it so hard to get my product installed?

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110

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Jul 01, 2018 0
Adobe Community Professional ,
Jul 01, 2018

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You can contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687. For faster service when calling, have your invoice number available.

~Barb

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Jul 01, 2018 0
Community Beginner ,
Jul 01, 2018

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Thanks Barb I figured I was going to have to do that I just had work that I was supposed to get done this weekend and I wasn't able to do it. 

Sent from my Verizon, Samsung Galaxy smartphone

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