It's under File > Utilities > Document Reports > WordCount.
In the newest version FrameMaker 13 (2015), I don't have this option in Utilities.
Hmmm. You don't have Document Reports under File > Utilities?
It's certainly here on my copy...
What about the View - Menus - full/complete or Quick option (something like that)?
Yes, I forget about that command until a student hears me say something like "go to the View menu and ..." they think I mean View > Menu and the next thing you know they've clicked on Quick menus and they can't navigate to the master pages. It just happened in the last intro class.
So JL3434LA , FrameMaker does let you hide some of the commands, but if View > Menus is set to Quick you wouldn't see Utilities at all, and it sounds like you do? It's easy enough to activate Quick Menus by mistake, but actually customizing the menus takes more work so unless someone at the office did it without your knowledge, it seems unlikely.
I have just updated to next version of the software and it now appears under Utilities. Thanks for all your help.
Always happy to help.