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ドキュメントを読み込み中のあと必ずクラッシュする。

New Here ,
May 02, 2020 May 02, 2020

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AF2181E9-000B-4A4C-BB1F-64AD8FEC1A39.jpegドキュメントを読み込み中のあと、必ずクラッシュします。デバイスはsurface pro7 intel core i7 メモリ16GB です。

再インストールや、再起動もしましたが改善しません。

なお、80回ほど起動をチャレンジし、5回ほどはクラッシュせず起動することもできました。しかし、ほとんどクラッシュします。なにか原因はありますか?

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Adobe Community Professional ,
May 08, 2020 May 08, 2020

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Have you checked the system requirements?
Make sure everything is up to date, not just the Fresco App.

 

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Adobe Employee ,
Jun 01, 2020 Jun 01, 2020

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Hi there,

 

Sorry about the crashing. To help you troubleshoot this issue, we need your help. I would request if you could share a few more details like:

Looking forward to your response!

 

Regards,

Srishti

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