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Adobe Fresco Crashes when Selecting Canvas Size

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Hi,

I am using Windows 10 Pro, have plenty of processor and memory and Fresco keeps crashing when I try to select a canvas size. Any suggestions? I've tried multiple ways to select a canvas size but it seems it can't get past this step.

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Canvas settings, Performance

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Adobe Employee , Nov 27, 2019 Nov 27, 2019
Hello Sherylk, Can you share your system details? Also, kindly provide the log files by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Thanks,Rohit

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Hello Sherylk,

 

Can you share your system details? Also, kindly provide the log files by following these steps:

 

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

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