Adobe Fresco doesn't work at all

[Johan Scherft]

I can't even start the program. It crashes immediately.. What can be wrong? I already re-installed it, but nothing works.

[Anubhav M]

Hello @Johan Scherft,

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind confirming the Fresco/OS version installed on your device so we can better assist you?

Also, check if you have any updates for the OS/Fresco app and install them to check if they help.

Looking forward to hearing from you.

Thanks,

Anubhav

[Johan Scherft]

Thank you. The version I just installed is 5.5.0.1380. 

[Anubhav M]

Hello @Johan Scherft,

Thanks for sharing the details. Would you mind confirming the device make/model and the OS version installed so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Johan Scherft]

I have Windows 11 Pro and a DESKTOP-ES4D377

[Anubhav M]

Hello @Johan Scherft,

Thanks for confirming. Would you mind trying to update the OS(https://adobe.ly/3X4rx7d) and Fresco(https://adobe.ly/4dGZWOX) to the latest version and checking if it helps?

Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Additionally, check if all of your work is synced online (https://adobe.ly/46RaKrK). If yes, please try resetting Fresco (https://adobe.ly/46LUKHa...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4dH015d) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav