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Adobe Fresco freezes when loading cloud documents after update to iOS 16.2

New Here ,
Jan 19, 2023 Jan 19, 2023

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Only started happening after the update. Any suggestions?

TOPICS
Performance , Syncing & Storage

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Hello @adurano14,

 

Sorry to hear about this experience. Would you mind checking if Fresco also behaves this way with other files? If yes, kindly try deleting the app, restarting your device, reinstalling Fresco, and let us know how it goes.

 

If the issue persists, kindly share the Device Model / Fresco App Version and a screen recording of the problem so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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Have you force quit the app or restarted the iPad to see if the problem rectified itself? Also as Anubhav asked, what iPad are you using and how much free storage do you have?

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