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Adobe Fresco: Painting Studio Access denied problem.

New Here ,
Nov 03, 2022 Nov 03, 2022

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Dear Sir / Madam,

We are a school IT techincian. We have brought Creative Cloud All Apps for K-12 - Shared Device License. Student cannot login Adobe Fresco: Painting Studio (v3.9.1) in iPad. Error message: Access denied You do not have access to this service. Contact your IT administrator to gain access. We try to login Creative Cloud first and open the Fresco. It is still not work. It the past year, student can login Fresco. I don't have ideal to solve the problem. 

Thank you!

Lou Yeung

 

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2022 Nov 04, 2022

Hi @Louyeung448,

 

Thanks for reaching out. Would you mind confirming if you are getting the same error as shown in the screenshot below?

 
 

Anshul_Saini_2-1667576749226.png

 

If yes, are you seeing an "X" in the corner to close it? After closing this message Fresco app should work as normal. If not, would you mind sharing a screenshot of what you are getting on your end?

 

Thanks,

Anshul Saini

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Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

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Hi @Louyeung448,

 

Thanks for reaching out. Would you mind confirming if you are getting the same error as shown in the screenshot below?

 
 

Anshul_Saini_2-1667576749226.png

 

If yes, are you seeing an "X" in the corner to close it? After closing this message Fresco app should work as normal. If not, would you mind sharing a screenshot of what you are getting on your end?

 

Thanks,

Anshul Saini

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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