i was using the free adobe fresco app on my ipad and did a sketch jusy today. an hour later i reopened the app, all my docurments were gone, as if i just downloaded the app. i really hope all my documents did not just disappear, i can't find them anywhere. please do help 😭
I have had the same problem. Turned on my laptop and opened adobe fresco. I was asked to log in. I logged in and it was like I had never used Adobe programs as I had just signed up. ALL my documents that were saved in adobe fresco are gone. I have tried the link and they are not there, or anywhere else on my laptop, etc. Is there another solution and why did this happen in the first place? I also had issues with layers missing from documents and adobe fresco crashing at times. I really hope all of my hard work is recoverable.
Hi, this has just happened to me. Did you recover your work in the end, or has it gone forever? 😞
this happened to me also...im never using this app again...everything is just gone.
Sorry about the trouble. Could you please share a few more details like:
We are here to help. We just need more information.
Thanks & Regards,
Yup, me too. All files are gone! I just check my 'assets' and Adobe has decided I don't want them... they are all gone! Can't rely on Adobe I guess!
Sorry to hear about this. I would request you to send me your Adobe email ID and the URL of this post over a private message.
To send a private message, click my picture and use the message button.
Also, do you use a business or personal account?
I will be looking forward to your response.