all documents disappeared

[leemq]

i was using the free adobe fresco app on my ipad and did a sketch jusy today. an hour later i reopened the app, all my docurments were gone, as if i just downloaded the app. i really hope all my documents did not just disappear, i can't find them anywhere. please do help 😭

[Kenneth Kawamoto · Accepted solution]

Can you check here? https://assets.adobe.com/cloud-documents

[Tracie5F9E]

I have had the same problem.  Turned on my laptop and opened adobe fresco.  I was asked to log in.  I logged in and it was like I had never used Adobe programs as I had just signed up.  ALL my documents that were saved in adobe fresco are gone.  I have tried the link and they are not there, or anywhere else on my laptop, etc.  Is there another solution and why did this happen in the first place?  I also had issues with layers missing from documents and adobe fresco crashing at times.  I really hope all of my hard work is recoverable. 

[Suki0D45]

Hi, this has just happened to me. Did you recover your work in the end, or has it gone forever? 😞

[Nefeli5CE6]

this happened to me also...im never using this app again...everything is just gone.

[Anshul_Saini]

Hi there,

Sorry about the trouble. Could you please share a few more details like:

• Device, OS, and version of Fresco
• Are you able to see your documents on this website (https://assets.adobe.com/cloud-documents)?
  Note: Sign in with the same email ID you were logged in to the Fresco app.
• When did this happen? Are there any recent changes made to your Device? For example, any antivirus, system/ software updates installed recently.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

[J22185541riqd]

Yup, me too. All files are gone! I just check my 'assets' and Adobe has decided I don't want them... they are all gone! Can't rely on Adobe I guess!

[Anshul_Saini]

Hi @J22185541riqd, 

Sorry to hear about this. I would request you to send me your Adobe email ID and the URL of this post over a private message.

To send a private message, click my picture and use the message button.

Also, do you use a business or personal account?

I will be looking forward to your response.

Regards,

Anshul Saini