All files disappeared

[Blanca M.]

Hi, 

I'm reposting this as my previous post didn't get any response. The original post is from January 29:

Basically, Adobe logged me out of my account on my iPad, and when I logged in again all my files were gone. 

Fortunately, I wasn't using Fresco for work, but I'm very disappointed. If Fresco lost all my files, how am I going to trust it anymore? I'll have to save all my Adobe files on my PC and never going to trust the cloud save. Can I recover my Fresco files? Is this going to be fixed? I see this is a common issue. 

Thanks.

[Anubhav M]

Hello @Blanca M.,

Sorry to hear about your experience. It seems you have an Enterprise Subscription. To get help, kindly ask your Adobe Admin to create a case for you through the Admin Console. 
Contact your admin: https://adobe.ly/3SxPtfS

If you're the admin, you can get help here: https://adobe.ly/3Syaeb8

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav