• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All my files are gone. Possibly signed on to the wrong account?

New Here ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

Hello, all my adobe fresco files appear to be gone. I started the app today and the app told me I was signed out (this has not happened before and I've been using the app since October or November of 2023). I followed the prompts and when I was done, I logged in, but I have no files whatsoever. I'm concerned I may have somehow created a separate account instead of signing into my previous one, but no matter what I try, I can only sign on to the account I finished setting up tonight. Trying to log on with the former email address still appears to take me to the latter account, regardless if I try to log in to Fresco or to the cloud sync directly.

TOPICS
Syncing & Storage

Views

60

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 06, 2024 Sep 06, 2024

Copy link to clipboard

Copied

LATEST

Hello @alice_7457,

I am sorry to hear about your experience. Would you mind trying to sign out of Fresco and back in using a different email address you might have used as your Adobe account or using the Social sign-in options like Facebook/Google/etc. to check if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines