Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


App crashing on Ipad pro and deleting all my information (even from the cloud)

New Here ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

Hello,

 

I was opening today Adobe Fresco to work and it suddenly crashed and kicked me out of the app. When I re opened it, it made me sign in again, and all my information was lost. Even the cloud was empty which is really strange, so are all my other Adobe applications.

 

Please I would appreciate any help in this as I have more than 2 years worth of work.

 

Any information is more than welcome.

TOPICS
Device, Performance

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

LATEST

Hi María.

 

I responded to the email you sent through Fresco's Report A Bug link about an hour ago. 

 

Sue.

 

Note: I deleted your duplicate post. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines