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Can't export to PNG/JPG on surface pro

New Here ,
Nov 30, 2019 Nov 30, 2019

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Hi

 

I can't export my works as PNG/JPG on my surface from export or quick export. A file is created but its size is 0.

After uninstall and re-install, this issue still occurs. Could anyone let me know how to do?

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How-to, Publish & export

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correct answers 1 Correct answer

Adobe Community Professional , Dec 04, 2019 Dec 04, 2019
Yeah, they allowed for Hi Res Exporting with the free version with the latest update.  I'm glad you're able to do so now.  

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Adobe Community Professional ,
Nov 30, 2019 Nov 30, 2019

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Hmmmm...are you logged in? Are you using the basic free version or the premium version?

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New Here ,
Dec 01, 2019 Dec 01, 2019

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Thanks for replying. I'm logged in and using free version.

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Adobe Community Professional ,
Dec 01, 2019 Dec 01, 2019

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I do know the free version doesn't allow for higher resolution exports. I'm not entirely sure what size your files are, that may be the problem. If I recall correctly, there's a free trial for the premium features for Fresco, you could give it a try and see if you're having the same issues 

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New Here ,
Dec 01, 2019 Dec 01, 2019

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The free version permits to export lower resolution export but it seems not working that file size is 0.

Anyway I'll try free trial for the premium features for Fresco. Thanks.

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New Here ,
Dec 04, 2019 Dec 04, 2019

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I could export with the latest free version 1.2.0 🙂

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Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

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Yeah, they allowed for Hi Res Exporting with the free version with the latest update.  I'm glad you're able to do so now.  

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