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cannot delete files on adobe fresco

New Here ,
Mar 13, 2023 Mar 13, 2023

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hi there, i have this issue of my files on adobe fresco. when i try to open them, they say that they are "no longer valid PSD files" and i have to duplicate them to open it, but when i try to delete the old version, it tells me it cannot be deleted! does anyone else have this problem? what do i do??

 

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Activation installation and billing , Device , Performance

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2023 Mar 17, 2023

Hello @jai28862974tdnv,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to delete the files online (https://assets.adobe.com/cloud-documents) and checking if it helps?

 

If it does not work, kindly share a link to the file (https://helpx.adobe.com/creative-cloud/help/share.html) and a screenshot of the error message so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Are they conflicted versions of one file?

What I do when it happens is that I open them in Photoshop and use "save as" and save them locally as back up.

That hapens when I tweak the Fresco files in Photoshop, and Fresco cannot read back them as I used an incompatible effect or filter.
(the filename ends by "conflict")

 

If it something else, let us know (possibly including some screenshots)


you should be able to delete them in the CC app

Imaginerie_0-1678807592465.png


or maybe use the web CC page
https://assets.adobe.com/files?mv=product&mv2=accc&

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New Here ,
Mar 16, 2023 Mar 16, 2023

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the file does not end with "conflict". it can be renamed, but not opened or deleted

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Hello @jai28862974tdnv,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to delete the files online (https://assets.adobe.com/cloud-documents) and checking if it helps?

 

If it does not work, kindly share a link to the file (https://helpx.adobe.com/creative-cloud/help/share.html) and a screenshot of the error message so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Mar 17, 2023 Mar 17, 2023

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yes, it has helped! thank you so much!

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Imaginerie adds a good point. Did you open them in Photoshop and make any changes or have you only used Fresco to open and edit the files?

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New Here ,
Mar 16, 2023 Mar 16, 2023

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i only used Fresco to open and edit the files

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