Cant finish install Fresco via Cloud desktop

[nanospa]

Hi forgive me

i've tried to install Fresco into my surface pro 6. Creative cloud app took fresco till the 82% of the installation and than stopped.

I have cancelled but it remains there with the conceling ongoing but nothing happens and i cant continue to reinstall it.

Thank you if you can give some hints

Andrea

[RohitGuglani]

Hello Andrea,

We would need some logs from your system to debug the issue. Kindly follow these instructions for log collection and share with us:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Regards,

Rohit

[nanospa]

Hi, 

upload done

AdobeLogs_20191107_055022_141-win.zip

this is the file name ,

Regards, 

Andrea.

[nanospa]

As shown by the picture, i cant either uninstall or re install fresco.

[Rohit Guglani · Accepted solution]

Hello Andrea,

We review the log file and it seems the installer got hung and never was able to complete. Have you tried machine restart and checked if Fresco shows an option for installation in Creative Cloud Application. 

Let us know if it fixes the issue. 

Thanks,

Rohit

[nanospa]

Thank you Rohit.

I've tought i've already try a machine restart. I did it again and i was able to install Fresco.

Thank you

[Rohit Guglani]

Awesome, glad this worked for you. Enjoy using Fresco. 

Thanks,

Rohit