• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Crashing mixer brushes

New Here ,
Nov 06, 2021 Nov 06, 2021

Copy link to clipboard

Copied

Anytime I use the mixer brushes it crashes the whole program. I use a surface laptop. Help!

 

TOPICS
Performance , Pixel Brushes , Tools

Views

295

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Hi there,

 

We are sorry about the crashing! There could be multiple reasons behind these crashes, which we are trying to identify. Please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

The whole program crashes now whenever I want to use mixer brushes

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 16, 2022 Jan 16, 2022

Copy link to clipboard

Copied

How much space do you have on your Surface? How much RAM? Is it crashing when you select the mixer brush or is it crashing when you start to try to draw with the brush? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

Copy link to clipboard

Copied

LATEST

Thanks for sharing the file @Rinny_roo. I checked you have an old GPU driver installed on your device. Please update the GPU driver from here. If it doesn't help, please share the details as asked by @DaveJCummings.

 

Also, you may try uninstalling the Fresco from the Creative Cloud Desktop app & reinstalling Fresco from it. I hope it helps!

 

Regards,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines