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dropdonwn menus doesn't open and other similar things

New Here ,
Apr 11, 2023 Apr 11, 2023

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I work on fresco on PC with and Xp-pen drawing pad.
For some reason when I press on the brushes logo, the dropdown menu to change the brush/menus and those things doesn't work.
Similiarly I can add layers but can't move between them since when I click on it nothing happens, and when I press the preferences icon nothing happens as well.
I tried it pressing with the pen and with the mouse.

Does anyone have any idea what's wrong?

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hello @Alon2289607969wa,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application
2. Press Ctrl+Alt+R
3. It will show a dialog to Relaunch
4. Click Continue and wait for 2-3 minutes
5. Launch Fresco

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share more details, like the exact version of the OS/Fresco, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

 

Looking forward to your response.

 

Thanks,

Anubhav

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