File stuck on “opening”

[A_B0606]

Need help opening my files / finding out why they aren't opening.

I started a drawing, worked on it for a few weeks and now the file keeps getting stuck on 'opening'. I made a copy of the file and that won't open either.

I started a new file and after working on it for a few days, that file won't open anymore and is again stuck on 'opening'.

I deleted excess files so I know it's not my storage. These specific files open on creative cloud and on photoshop, but not on Fresco. I am worried that any new work will eventually be stuck and unusable. All work is done on my iPad.

[Srishti Bali]

Hi @A_B0606

I'm sorry you're experiencing this issue. It's good to hear that the files are opening in Photoshop—are they fully editable there? If so, that’s a positive sign that the files are intact, and we can focus on troubleshooting Fresco. Could you also let me know which version of Fresco you're using and whether you're on iOS or Windows? I'm happy to help!

Regards,

Srishti

[A_B0606]

Hi Srishti,

Thanks for your quick reply. I have checked and they are editable on photoshop. 
I am using version 6.2.0 of Fresco and version 5.5.2 of Photoshop on my iPad (iOS. 18.3.1).

Regards, 

AB

[Anubhav M]

Hello @A_B0606,

Sorry for the delayed response. Would you mind sharing a link to a sample cloud document (https://adobe.ly/3DiZXMq) so I can check it on my end?

Note: While sharing the document, kindly make the link public and enable the option to Save a Copy under Link Settings.

Looking forward to hearing from you.

Anubhav

[A_B0606]

https://assets.adobe.com/id/urn:aaid:sc:EU:6b83ea9a-5f26-44e4-88c9-ede62fbca4ec?view=difile

Hi Anubhav,

Thank you for your reply. I have shared the link above. I hope you are able figure out what's going on.

Kind regards,

AB

[A_B0606]

In case that link doesn't work - https://alpha.photoshop.adobe.com/id/urn:aaid:sc:EU:6b83ea9a-5f26-44e4-88c9-ede62fbca4ec