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Fresco 4.4 - Crash on launch on Windows

New Here ,
Mar 20, 2023 Mar 20, 2023

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Nach dem aktuellen Update auf v4.40 startet Fresco zwar, aber dann wird ein Absturzbericht angezeigt: Die Fresco-Applikation wurde bei der letzten Ausführung unerwartet beendet. Das Fenster ist kurz zu sehen und schließt sich dann mit dem Rest des Programms. Screenshot in der Anlage. Hat jemand eine Idee, was ich da machen kann. Den Absturzbericht einreichen kann ich nicht dafür ist das Pop-up zu kurz auf dem Schirm. Vielen Dank.

 

[Renamed by Mod]

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Activation installation and billing , Performance

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2023 Jun 23, 2023

Hello @helmutdunkel@Eazay@herr carlsson@Олексій291373653kzu,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hello @helmutdunkel,

 

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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I have this problem too. I took the steps you wrote about. Nothing helped. How to add a file .zxp? The form says that this type of files is not supported.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hello @Олексій291373653kzu,

 

We understand that encountering technical issues can be frustrating. Kindly share the zxp file by following the steps shared in this community post: (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...).

 

Looking forward to your response.

 

Thanks,

Anubhav

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Explorer ,
Apr 13, 2023 Apr 13, 2023

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Hast du inzwischen eine Lösung bekommen? Habe das selbe Problem. Absolut frustrierend.

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New Here ,
Jun 19, 2023 Jun 19, 2023

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Bei mir ist das gleich Problem. Irgendwie scheint es keine Lösung zu geben. Ich habe alle Lösungsangebote durch. Erfolglos. Das ist ärgerlich, weil man am Ende viel Geld für etwas bezahlt, das man nicht nutzen kann.

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hello @helmutdunkel@Eazay@herr carlsson@Олексій291373653kzu,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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