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Fresco Adobe Cloud syncing problems

Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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I'm trying to use Adobe Creative Cloud storage for the first time, really. On my computer I see one set of files. On my ipad in Fresco I see another. I looked around a bit. 

 

Also, I was looing around in my syncing settings, accidentally hit "pause syncing" and not when I click "Resume syncing" nothing happens. 

 

Is this all just still super buggy and not worth it? Any advice?

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Performance, Syncing & Storage

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2019 Nov 04, 2019
Hi MHB7899, If you are signed into Fresco with your Adobe ID your work should be uploaded to your cloud storage automatically here: https://assets.adobe.com/cloud-documents It may be a little confusing because there are different areas of storage. For Fresco it is the Cloud docs area. Here is a related help article which may be helpful: https://helpx.adobe.com/fresco/using/cloud-documents.html Best, -Dave

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Hi There, 

 

Could you please use this link to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

This will help us more to research on this issue. 

 

Thanks 

Kanika 

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Hi MHB7899,

If you are signed into Fresco with your Adobe ID your work should be uploaded to your cloud storage automatically here: https://assets.adobe.com/cloud-documents

It may be a little confusing because there are different areas of storage. For Fresco it is the Cloud docs area.

 

Here is a related help article which may be helpful:

https://helpx.adobe.com/fresco/using/cloud-documents.html

Best,
-Dave

 

 

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Thanks for replying, Dave. This was helpful. I realized that I was using PS18 rather than PS2020. With the subscription, seems like updating notifications could use a little clarification. Anyhoo. I'm stoked for this function. Fresco is rad.

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Community Beginner ,
Sep 17, 2020 Sep 17, 2020

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Why does it take so long for work to sync with photoshop? I often want to work on on file in PS right after I'm done with it in fresco and it takes forever to sync sometimes. And I have pretty fast internet. Also fresco says everything is sync'd when it's not. And why can't I find my 'cloud' files in bridge?

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