fresco compatibility issues on DELL windows 10 pro with Xeon CPU E5-2667 and Nvidia Quardo K1200

Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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looking at what the system requirements to run fresco on my desktop it seems i should be able to yet i get compatibility warnings and cannot download it. and yes all drivers and OS are up to date

here is what i am running on my desktop:
Dell Precision tower 7910
windows 10 Pro v.21H1 - windows experience: 120.2212.3530.0
128 GB RAM
(dual) intel Xeon CPU E5-2667 v4 @ 3.20GHz
(dual) Nvidia Quardo K1200

yet i can run it on my Wacom mobile studio pro tablet with no issues:
windows 10 Pro v.21H1 - windows experience: 120.2212.3530.0
16 GB RAM
intel i7-6567U @ 3.30GHz
intel iris graphics 550

it doesn't make any sense since my desktop is much more powerful than the wacom in so many areas and it's very frustrating as i love using it on my tablet but i want to be able to also use it on my desktop as well and work between the two devices seamlessly


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Device , Performance

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Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

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Have you checked this and made sure it was compatible? https://helpx.adobe.com/fresco/system-requirements.html

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Hi there,

 

Sorry to hear about your trouble. I request you open the Task Manager, go to Performance > GPU > and check the DirectX version. If it is 12.1, then Adobe Fresco will run. Otherwise, it will not run as your GPU is not compatible with Adobe Fresco.

Anshul_Saini_0-1635192393182.png

 

Regards,

Anshul Saini

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