FRESCO CRASH

New Here ,
Jul 28, 2020 Jul 28, 2020

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Using surface book 2 and Fresco 1.8

It could works before, but now I can‘t even just launch Fresco, it closes automatically time after time.

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Device , Performance

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Adobe Community Professional ,
Jul 28, 2020 Jul 28, 2020

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Did this happen after an update? Have you tried to reinstall the app? Just in case there is some sort of issue which could be fixed with a reinstall.

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New Here ,
Jul 29, 2020 Jul 29, 2020

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Hi Sjaani.I can't make sure when this happen, but I've tried reinstalling it time after time and it keeps. Fresco works well before ver 1.6, and the older versions just crash in the same way.

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Hi Dsgoyc. 

 

I just responded to your email. 

 

Sue. 

 

 

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New Here ,
Aug 03, 2020 Aug 03, 2020

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Hi Sue

I've sent you the log via e-mail. Have you received it ?  Should I send it via the official log collctor? 

 

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New Here ,
Aug 03, 2020 Aug 03, 2020

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Yea

 

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi Dsgoyc.  

 

Yes. I see it. And I've asked one of our engineers to take a look at it. 

 

One of us will respond to your email (probably tomorrow).

 

Sue.

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