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My Fresco crashes every time I try to use the Blur tool--I switch from a drawing brush to the Blur tool, but before I can do anything with it, Fresco crashes. I send a crash report every time, but there has been no improvement. I use a Microsoft Surface Pro 7. Any advice on how to get the Blur tool to work?
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Hi there,
Sorry about the crashing. Could you please share a few more details like:
Looking forward to your response.
Thanks & Regards
Anshul Saini
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Thanks for sharing the log number. I have shared the log with the product team, and they will look into it.
I will get back to you as soon as I get a response from the team.
Regards,
Anshul Saini
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Hi Elenya.
Clearing the DirectX Shader Cache has worked for a couple of people having this same problem but before I give you the steps, I want to make sure that there's not something else going on.
Unfortunately I don't see the information that I need in the logs you've submitted. Can I trouble you to write to us through Fresco's Report A Bug link? It's in App Settings > Help > Support > Report A Bug and all of your device/app information will auto-populate the email.
You don't have to repeat all of this conversation just put the link to this post in the email.
Sue.
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