Fresco crashes everytime

New Here ,
Sep 16, 2021 Sep 16, 2021

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hey there,

 

last Morning i could work with my fresco... in the evening... the app crashes everytime i want to open it..

 

there is an issue with my KERNELBASE.dll

 

i dont know why.. and i dont know how to fix it.. im paying for this service for 2 days..

and i loved to use it.

 

pls help me

 

thx 😄

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Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

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What device are you using? How much storage and what version of OS are you using? As of right now, there's no information to go from.  So, any and all info you could provide would help immensely 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Hi,

 

im using a Pc with an xp-pen monitor for drawing.

 

For my storage i have a Samsung 860 Evo with 1 tb.

I have the latest Version of Windows on my Pc.

 

On September, 15 i worked with Fresco in the morning About 10 am..

At the evening i had an OBS Update, after that i couldnt use fresco anymore..

Anyways.. i deinstalled OBS but it doesnt work either…

 

I tried so far, to uninstall fresco and Creative Cloud… i updated everything… i was Looking for my Nvidia… my System said something would be wrong with the kernelbase.dll… i looked it up and checked it.. but it Looks like everythings fine.

 

 

 

Thx

 

 

 

 

Gesendet von Mail für Windows

 

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