Fresco crashes on iPad when trying to save and loses all progress

[Fabi29309755kssq]

I use Adobe Fresco on my iPad Air 3 for both private works and commissions. In the past, sometimes it would crash, give me the error code 2 and tell me to restart to save my data, which would usually work. However, it has recently become pretty much unusable. Every attempt at saving my work fails and crashes the app, and the progress is lost, even in the version history. Just opening a file takes 3 to 5 tries to even work. What I have noticed is that it happens more/constantly with files that mainly depend on the live oil paint brushes (which are my favourite feature), files where I use normal pixel brushes work better. 
Both the iPad and Fresco are on their newest version (iOS 17.5 and Fresco 5.6), and I have 30GB free storage on the iPad.

Here's what I've tried already (with no improvement):
- Closing and restarting the app
- Duplicating the file and working with the duplicate
- Deinstalling Fresco, restarting the iPad, and reinstalling Fresco
- Deinstalling Fresco, resetting the iPad, and reinstalling Fresco.
- Contacting Support (via Chat and phone)

I've spent hours on this and it's incredibly frustrating to loose progress, to a point where I don't even want to try again and am dreading the thought of trying to make art right now. 

Here's a link to what should be 4 crash reports: https://drive.google.com/drive/folders/1boRapMqJQSjJkufaPrGt-BNJvcaa8_l6?usp=sharing

[Anubhav M]

Hello @Fabi29309755kssq,

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. The link shared earlier is not public, and I was unable to check it. Would you mind resharing the crash report again so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to Dropbox, Google Drive, or another storage service, and share a public link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

[Fabi29309755kssq]

Sorry, now the link should work https://drive.google.com/drive/folders/1boRapMqJQSjJkufaPrGt-BNJvcaa8_l6?usp=sharing

[Anshul_Saini]

@Fabi29309755kssq Thank you for sharing the link to the crash reports. We are sorry for the delayed response. We understand how frustrating it can be to experience such issues, especially with important work.

We've shared your logs and experience with the product team. Please allow us some time to check with them and investigate the issue further. We'll get back to you with updates as soon as possible. Also, in the meantime, you can update to Fresco 5.6.5 and check if it helps!

Thank you for your patience and understanding.

Best,

Anshul Saini

[Anshul_Saini]

Hi @Fabi29309755kssq, I hope the issue has been resolved. If not, please feel free to share the links of problematic files with us (one that has the Live oil brushes). You can share the link here or via DM with me. I would be happy to assist.

Best,
Anshul Saini