Fresco Crashes trying to load my files

[AslanLyssSN]

Hi,

as soon as this load finishes my Fresco App crashes...

I already uninstall and install it to see if it was something about the recent update installation may have gone wrong... But it hadn't worked at all... Any advice or solution? 

My PC is Windows, with 36GB of Ram and AMD Ryzen 7 3800XT 8-Core Processor 3.90 GHz with an AMD Radeon RX 5700 XT, with half a TB of free storage...

Thank you very much,

AslanSN

[AslanLyssSN]

Here you have the image that doesn't render the main discussion.

[Sjaani]

Check the system requirements, AMD graphics processors seem to have additional needs. 

[DaveJCummings]

Yeah....I'm lost here.  I haven't used a Windows machine in well over a decade, so I know nothing about the current Windows OS and their needs

[AslanLyssSN]

Hi, thank you Sjaani. I updated everything and keeps crashing. The minimal system requirements are widely covered... :S

[Anubhav M · Accepted solution]

Hello @AslanLyssSN,

Sorry to hear about this experience. I would request you try running Fresco under a different administrator account and share your observations.

Looking forwards to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.

[AslanLyssSN]

Sorry, but in my PC there's only my account, so it is an administrator account, I still need to create a new one?...

[Anubhav M]

Hello @AslanLyssSN,

Thanks for getting back, and sorry for the late response. I hope the problem is resolved by now. If not, kindly update this thread so we can investigate this further.

Regards.

[maxb31796697]

hello. anubhav majumder. 

for me, adobe fresco works on a different windows account that also has admin rights on the same computer. do you know how I could resolve the issue on my main account? revering to it crashing right after the loading documents screen? 

[Anubhav M]

Hello @maxb31796697,

We understand that encountering technical issues can be frustrating. If Adobe Fresco worked under your other administrator account, chances are, there is a file permissions issue on your primary user.

Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav