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I use fresco for maths during online classes and have missed out on quite a few classes thanks to this issue already, at first i thought something was wrong with my laptop but when that came back clear, i knew it has something to do with fresco.
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Alex.
Please message us through Fresco's Report A Bug link so we can see all of the device/app information that auto populates that email (open Fresco and tap App Settings > Help > Support > Report A Bug) and mention that you posted here.
I'll watch for your email.
Sue.