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Fresco Deleting Files

New Here ,
Jul 30, 2023 Jul 30, 2023

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Hi! Fresco keeps deleting files on my iPad. Not just one but at least a dozen are just gone. They're not in my deleted either. Will the program just delete files when you're running out of space? This is extremely frustrating. Hours of work gone. 

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Adobe Employee ,
Aug 02, 2023 Aug 02, 2023

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Hi @Kyla31392473wms2,


I'm sorry to hear that you're experiencing issues with your files in Adobe Fresco. It can be frustrating to lose hours of work but don't worry; I'm here to help. Based on the context you provided, it's possible that your files were deleted due to running out of storage space on your iPad, as your Creative Cloud still has some space left. I checked you have used 4.210 GB out of the 5 GB Quota.


Also, I recommend logging out and signing in using the Google login method during the sign-in process. This may help resolve the problem you are experiencing.


Let me know how it goes.


Best,

Anshul Saini

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