Fresco Deleting Files

Report · Jul 30, 2023

Hi! Fresco keeps deleting files on my iPad. Not just one but at least a dozen are just gone. They're not in my deleted either. Will the program just delete files when you're running out of space? This is extremely frustrating. Hours of work gone.

Report · Aug 02, 2023

Hi @Kyla31392473wms2,

I'm sorry to hear that you're experiencing issues with your files in Adobe Fresco. It can be frustrating to lose hours of work but don't worry; I'm here to help. Based on the context you provided, it's possible that your files were deleted due to running out of storage space on your iPad, as your Creative Cloud still has some space left. I checked you have used 4.210 GB out of the 5 GB Quota.

Also, I recommend logging out and signing in using the Google login method during the sign-in process. This may help resolve the problem you are experiencing.

Let me know how it goes.

Best,

Anshul Saini