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FRESCO Failed to launch on Windows 11 (Version 4.4 and previous version 4.3). HELP!!!!!

New Here ,
Apr 09, 2023 Apr 09, 2023

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I just installed Fresco on my Windows 11 laptop and it just crashes before fully loading to launch. The only thing that shows is a message about loading documents, which I do not have yet, because I just installed for the first time. 

I tried unstalling , and Installing a older version, but it continues to creash and I am really disapointed. 

Anyone has a solution for this issue?

 

Thanks 

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Activation installation and billing , Device , How-to

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New Here ,
Apr 10, 2023 Apr 10, 2023

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Fresco won't open for me either on my new PC...crashes on install. Yes, everthing is up to date...

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hello @Lara28141728p7r6@erinl55065207,

 

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

 

Thanks,

Anubhav

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