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Fresco files from this 2022 year have disappeared from cloud

Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Been working on a project for a couple months. Using fresco and creative cloud on my iPad. I often duplicate files and clean the new version up before continuing work to keep file size small. 

Now I'm looking for older versions and they have disappeared. I have more than 50% available space in cloud. Some files are recoverable but have no contents after being recovered and have no available file history to revert to. 

This recently became problematic when one of the pieces I finished early is now missing the entire final version file. As in, I can't find and go back to edit a piece on the project I am still completeing, and it's only been a couple months. 

I tried looking on CC on desktop but nothing there either. 

Anyone experiencing this? I'm not sure where else to look. The pieces took over 20 hours so this is fairly problematic. 

I had some billing issues but nothing that cut off service. I move files and reorganize folders often. 

TOPICS
Activation installation and billing , Performance , Publish & export , Syncing & Storage

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correct answers 1 Correct answer

Community Expert , Mar 05, 2022 Mar 05, 2022

I would suggest contacting the Fresco team directly on an issue such as this. Send a message through the app to report a bug, (App settings > Help > Report a bug) that way they'll have device details and it might make it easier for them to assis you.

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Community Expert ,
Mar 05, 2022 Mar 05, 2022

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I would suggest contacting the Fresco team directly on an issue such as this. Send a message through the app to report a bug, (App settings > Help > Report a bug) that way they'll have device details and it might make it easier for them to assis you.

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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Do you think I should report the bud directly through Fresco, or through
Creative Cloud where the files also disappeared from (including deleted).

--
*Sean August Horvath *

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