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Fresco Freezing/Not Advancing Past 53% Walk-Thru Tutorial + No Way to Exit Fresco

Engaged ,
Jul 30, 2022 Jul 30, 2022

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I thought I'd try Fresco to complement my Ps work (primarily photo-oriented - seemed like it might be cool to try some digital painting on photos...).

 

I launched the Fresco interface (on Win 11 Pro, AMD RX6800 XT up-to-date) and after several tries was unable to get past the 3rd-4th step in the self-guided interface tour. It consistently freezes at the 53% completed point and won't let me do anything else in Fresco either. I cannot go forward or back in the tour. The entire interface locks up.

 

I tried ESC, I tried hitting the "X" at upper right of my Win 11 interface. I can't even exit Fresco. I tried re-launching a few times. Same exact experience every time...

 

It's very frustrating.

 

Fresco needs some troubleshooting... any tips re: how to work with (or, around) these issues if we want to get oriented to the UI? Thx.

TOPICS
How-to , Performance , Tools

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Community Expert ,
Aug 03, 2022 Aug 03, 2022

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Can you use the app if you don't bother going through the tutorial? or is the tutorial forced on you each time you open the app?

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Engaged ,
Aug 03, 2022 Aug 03, 2022

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I specifically wanted the walk-thru tutorial to familiarize me with the program before trying to use it for the 1st time.

 

There is a pop-up box that prompts for the walk-thru so I wanted to avail myself of it.

 

Also, it was impossible to close the app - no File > Exit type of option and the "X" at upper right on my Win 11 PC wouldn't close/exit the program either.

 

Thx for asking.

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Engaged ,
Aug 07, 2022 Aug 07, 2022

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I got an email today asking if I got a reply that solved my issue.

 

The answer is 'No'. I have not. The issue persists and no one has (so far) been able to provide an answer how to deal with it.

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hello @Fotomaker01RA,

 

Sorry to hear about this experience. I would request you try re-installing Fresco and check if it helps. Also, try updating the drivers for your GPU and running Fresco under a different administrator account and share your observations.

 

Looking forward to your response.


Thanks,

Anubhav

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