Fresco freezing then loosing files

[benjamini64020389]

Is there anyway to recover a file after Fresco freezes? On two occasions I have lost work after hours of drawing. I had been saving it by exiting and reopening it. Extremely frustrating. This make Fresco so untrustworthy. I love adobe products, but this makes Fresco unusable. This never happens with procreate. 

[Sheena Kaul]

Hi there,

We're sorry to hear this and would love to investigate this issue more here. 

Is there an action which makes the app crash or freeze? Like using a specific tool or gesture?

Are able to see your saved work here: https://assets.adobe.com/cloud-documents ?

Regards,

Sheena

[benjamini64020389]

Yes my files are there, but the ones that froze are now blank canvases. I was using the pencil tool and I might have been zooming in or out. 

Ben 

[Sheena Kaul]

Hi there,

Thanks for providing that info. Let me check with the expert on this issue. 

Regards,

Sheena

[Sheena Kaul · Accepted solution]

Hi there,

We'll need your device details to help troubleshoot this issue so please send us a message through Report a bug link in the app. 

Just mention the link of this post in the message and we'll assist you directly.

Regards,

Sheena

[나리0D4D]

The same thing happened to me.
I reported the bug but did not reply to the email from Adobe.

[Sue Garibaldi]

Hi. 

We never received an email from you.

Please message us again through Fresco's Report A Bug link (tap the gear icon in the upper nav of the Home screen then App Settings > Help > Support > Report A Bug) so we can help figure out what is happening, 

And please update to the most recent version (1.9) of Fresco. 

Sue. 

[sangoroo]

i have the exact same issue.
lost a couple of hours of work and the files show up empty on creative cloud files.
plus, the iPad can't be started as keeps showing the fresco start screen...
would be great to be able to restore, any chance you can help?
sandro