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Fresco Illustration missing layers

New Here ,
May 11, 2022 May 11, 2022

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Hi,

I was working on an illustration today and after closing and reopening the App all the layers went blank. 
There was no error message o a strange crash and in the chronology I've 8 tab of blank. Is there a way to retrieve my file?

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Layers

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correct answers 1 Correct answer

Community Expert , May 11, 2022 May 11, 2022

Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.

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Community Expert ,
May 11, 2022 May 11, 2022

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Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.

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Community Expert ,
May 11, 2022 May 11, 2022

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In the future, you should always save multiple versions in case this happens. 

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