Fresco is crashing!

New Here ,
Apr 22, 2021 Apr 22, 2021

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Hello! I just installed adobe fresco on my surface laptop. It crashes as soon as i open it. I uninstalled and reinstalled many times. My pc more than meets the requirements. What to do???

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Device , Performance

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hello,

 

Kindly share the logs from your system for us to look into the issue.

Instruction here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Also, have you tried restarting the system? 

 

Regards,

Rohit

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I tried it but it saves as zxp and that is not supported here. please guide.
and yes i have.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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