Fresco is simply unusable and unstable on my surface go 2

New Here ,
Jul 21, 2021 Jul 21, 2021

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Hello everyone. I just use fresco premium app on my surface go 2 core m3 :  this app is stressing for me and for the tablet: it often freezes, it blocks when i use any brushes for seconds, when i insert a cicle and i want to move it on the workspace, it just freezes and i can't move properly. Actually, fresco is unusable, and that's a pain!! 

For who asks system info : 

Versione app: 2.7.0.553 (Windows)

Versione sistema operativo: 10.0.19043.1110

Modello dispositivo: Microsoft Corporation (Surface Go 2)

Memoria disponibile: 1515 MB

Memoria totale: 8062 MB

Spazio libero su disco: 60659 MB

Spazio totale su disco: 120937 MB

Nome GPU: Intel(R) UHD Graphics 615

Versione driver GPU: 27.20.100.8681

Processore: Intel core m3 8100y

 

Do you have any solution? Is there a work in progress to improve this program?

TOPICS
Device , Live brushes , Performance , Pixel Brushes

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Have you checked the System Requirements page?
If you definitely meet all the requirements I would suggest contacting the Bug Report team directly. 
You can do this directly in the app (App settings > Help > Support > Report a bug) which will also send your system specs through to the team.
If you're having trouble even opening the app to get to the Support area send an email to (frescohelp at adobe dot com)

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Hi! yes, my device absolutely respects the system requirements. Now i contact the bug report as you recommend. thanks

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